Contact Us
Keep your details safe
Whatever reason brings you to this page, one rule holds firm: never send financial information, passwords or scans of identity documents through the contact form. The form is for questions, feedback and general enquiries, not for sensitive material. The team cannot take responsibility for data that is typed into a message box, and no legitimate operator will ever ask a player to email banking credentials or a photocopied licence.
If you are asked for such details, treat it as a warning sign. Stop the conversation, close the message and consider whether you are dealing with the right people. Secure channels exist for verification and payments, and they never run through a contact form.
When gambling is a struggle
If gambling has stopped being a source of enjoyment and started causing worry, the contact form is the wrong place to turn. The editorial team reads every message, but the team here is not equipped to provide the support you need in a crisis. Instead, reach out to a dedicated gambling-help organisation in your own country, where trained counsellors listen without judgement and can talk through your options.
Self-exclusion tools, deposit limits and time-out features are also available through the casino's own account settings. These measures let you take control directly, without waiting for a reply from anyone. Help is most effective when it comes from the right source, and that source is never a general enquiry form.
Languages the team reads
Messages are read and answered in English. Writing in another language will not stop the team from understanding your point, but it may slow the process while the message is translated. Keeping your enquiry in English gives the clearest path to a useful reply, and it helps the team respond without undue delay.
For the same reason, keep the message specific. Name the casino, mention the date and describe the issue in plain words. A clear, concise message gets a clearer answer than a long one that buries the point. The team replies as soon as it reasonably can, and a well-written note shortens that wait.